How to Noonlash
Follow Our Tutorial
Applying our lashes does come with a bit of a learning curve but it's oh-so worth it! Follow along our in-depth tutorial to get started. Our team is happy to assist with any further questions, just contact support@noonlash.com
📲 Frequently Asked DMs
We've got answers 🤓
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We don't spread hate here 🤭 But we put a lot of care and love into creating an ultra light lash you can apply at home, wear for days and even re-use.
Some key characteristics that make Noonlash luxurious and stand out:
- Noonlash is gentle and non-damaging to your natural lashes, so you won’t lose your lashes like you do with salon extensions
- Noonlash features segments with a clear strip so you can create a super blended, natural look - no dark black strip or one long lash that you have to cut.
- Noonlash is made with feather-light 100% Korean PBT silk so that your beautiful look is also comfy.
- Noonlash lashes and tools are vegan, cruelty free, latex free and hypoallergenic.
- Noonlash lasts up to 10 days and takes minutes to put on and take off.
- Noonlash are waterproof and sweatproof!
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Noonlash eyelash fibers are made from the highest quality Korean PBT silk.
Korean PBT silk is vegan, cruetly free and safe for sensitive eyes.
All of our products are latex free.
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Durability is as unique as your fabulous lifestyle and individual body chemistry!
But fear not, most of our enchanting customers enjoy a delightful 5-7 days of flawless lash wear lash bond.
But wait, there's more! Noonlashes are not only glamorous, they're eco-friendly too.
If your Noonlashes are properly cleaned and stored, they can typically be re-worn 4-5 more times.
So, my dearest, whether you choose to wear Noonlash continuously or take a mini break, your lashes will be the talk of the town.
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WHEN WILL MY ORDER SHIP FROM THE TIME I ORDER?
Please allow 2 business days for your order to be processed from our warehouse prior to shipment. Orders are not shipped on weekends or holidays.
During New Product Launch, Holidays, or Sale events, it may take 5-7 business days for your order to be processed.
HOW LONG DOES IT TAKE FOR DELIVERY?
Due to recent USPS changes, it now takes 5-10 business days for the USPS Mail Courier to deliver your package.
If there are Postal Delays, it may take an additional 7-10 business days for delivery. Please note: Postal delays are completely out of our control.
TRACKING YOUR ORDER
When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.
Please allow 24 – 48 hours for the tracking information to show on the USPS website.
Please track your packages. Noonlash is not responsible for lost or stolen shipments. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it.
**We do not replace or refund orders that are scanned "delivered" by USPS or UPS. In the case that your order is undelivered, however is marked as delivered, an investigation will be opened with USPS or UPS depending on the used carrier until a final resolution is made. *****
We are not responsible for lost or stolen packages or packages delayed in transit.
If there is a problem with your package delivery or tracking number, please contact USPS directly.
USPS: 1-800-ASK-USPS
If USPS or UPS Tracking confirms that the package was "Delivered", no refunds or replacements will be granted.
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Returns
We get it, sometimes things just don't work out as planned. While we can't accept returns on our hygienic products (we're sure you understand!), we do have a few tricks up our sleeves to make things right if you encounter any issues.Exchanges (if applicable)
Hey, nobody wants a defective or damaged product, and we're here to fix that for you! If you happen to receive a wonky item, don't panic. Just shoot us an email at support@noonlash.com with some photos of the product and description of the damage. We'll take care of you and exchange it for a fresh product, absolutely free of charge. In some rare cases, we might need you to send back the original product, but don't worry, we'll cover the shipping cost and make it as hassle-free as possible!Shipping
If we ask you to send back your not-so-perfect product for an exchange, we'll make it a breeze for you. We'll provide you with a return label, and all you have to do is pop it in the mail and send it our way. Don't worry about the shipping costs for returning the dud; we've got your back on that one. Once we receive the package, we'll work our magic and send you a replacement that'll make you go "Wow!" Please keep in mind that shipping times for the exchange goodies may vary depending on where you're located, but we promise it'll be worth the wait!ALL of that being said ...
Remember, we're always here to help and make sure you have the best experience with our products. If you have any more questions or need some extra pizzazz, reach out to us directly. We want to make sure you have a great experience with Noonlash and we're sure we can find a solution for you if you reach out to us.
The Starter Kit
Korean beauty 🤝 lash technology. The Noonlash System consists of salon quality cluster lashes with easy at home application. Includes 30 clusters in 3 lengths, plus premium adhesive, sealant, remover & applicator.